LINNAKALLIO TERMS AND CONDITIONS
Booking and Cancellation Terms
Valid until further notice
1. GENERAL
These terms and conditions apply to bookings for Linnakallio’s meeting and event venues, saunas, accommodation and other services. Any booking-specific details will be agreed upon when the booking is made. If the offer or booking confirmation contains terms that differ from these terms and conditions, the terms stated in the offer or booking confirmation will take precedence.
The person making the booking must be at least 18 years old. They are responsible for the booking and for all participants attending the event. A booking may not be transferred to a third party without Linnakallio’s consent.
2. BOOKINGS
Bookings are confirmed in writing by email or WhatsApp. A booking becomes binding on both parties once the customer has accepted Linnakallio’s offer or booking confirmation in writing. The venues, hire period and any additional services included in the booking are agreed upon individually. Venue hire includes the use of the grounds and parking area during the booking period. Customers must be considerate of other visitors and Linnakallio’s other activities when using the outdoor areas.
3. BOOKING FEE AND INVOICING
• Saturdays from May to August: A booking fee of €300 is charged for celebrations and events booked for a Saturday between May and August. The booking fee is an advance payment that confirms the booking.
• Other weekend bookings: A booking fee of €300 may be charged for bookings on other weekends when the total value of the booking is at least €600. The customer will be informed of the booking fee when making the booking.
• Other events: As a general rule, no booking fee is charged for short venue bookings or other events with a total value of less than €600.
• Invoicing: Businesses are invoiced after the event unless otherwise agreed. Sauna and accommodation bookings made by private customers may be invoiced in advance. If advance payment has been agreed upon, the invoice must be paid before the booking date.
4. CHANGES TO A BOOKING
The final number of participants, together with any food allergies and special dietary requirements relating to catering ordered through Linnakallio, must be provided no later than seven days before the event. Catering is invoiced according to the confirmed number of participants. If the number of participants decreases after this deadline, the invoiced quantity will not be reduced. If more people attend than originally confirmed, catering will be invoiced according to the actual number of participants.
A booking may be rescheduled once free of charge, provided Linnakallio is notified at least 60 days before the original event date. For bookings made for Saturdays from May to August, any change of date must be requested at least six months before the event. Rescheduling is subject to Linnakallio’s availability.
5. CANCELLATION TERMS
Cancellations must be made in writing by email or WhatsApp. A cancellation is considered effective when Linnakallio has received the cancellation notice. The applicable cancellation terms depend on the date and nature of the event. The total value of the booking means the total VAT-inclusive price of the venues and services stated in Linnakallio’s booking confirmation.
Celebrations and events booked for Saturdays from May to August
• Cancellation more than six months before the event: no cancellation fee; the €300 booking fee will be refunded.
• Cancellation 3–6 months before the event: 50% of the total value of the booking will be charged.
• Cancellation between 60 days and three months before the event: 75% of the total value of the booking will be charged.
• Cancellation less than 60 days before the event: 100% of the total value of the booking will be charged.
Other celebrations and events
• Cancellation at least 21 days before the event: no cancellation fee.
• Cancellation 14–20 days before the event: 50% of the total value of the booking will be charged.
• Cancellation less than 14 days before the event: 100% of the total value of the booking will be charged.
Individual sauna and accommodation bookings
• Cancellation at least 21 days before the booking date: no cancellation fee.
• Cancellation 14–20 days before the booking date: 50% of the total value of the booking will be charged.
• Cancellation less than 14 days before the booking date: 100% of the total value of the booking will be charged.
• Failure to arrive without cancellation (no-show): 100% of the total value of the booking will be charged.
• If a sauna or accommodation booking is made less than 30 days before the booking date, the customer will be informed of the applicable cancellation terms when making the booking.
Bookings made at short notice
If another celebration or event is booked less than 60 days before the event date, the applicable cancellation terms will be determined individually and communicated to the customer when the booking is made. The terms will take into account the timing, nature and scope of the booking. This may apply, for example, to birthdays, Christmas parties, meetings, sauna evenings and similar events booked at short notice.If no separate cancellation terms have been stated in the offer or booking confirmation, the cancellation terms for Other celebrations and events above will apply.
6. USE OF THE PREMISES AND CUSTOMER RESPONSIBILITIES
A booking entitles the customer to use the agreed premises during the booked period and for the agreed number of people. Furniture may be moved with care but must be returned to its original position after the event. The customer is liable for any damage caused to Linnakallio’s premises, buildings, furnishings, equipment or natural surroundings. A fee of €300 will be charged for a lost key.
7. CLEANING OF EVENT VENUES AND ACCOMMODATION
Final cleaning can be ordered as an additional service. If final cleaning has not been ordered, the premises must be left generally clean and tidy, waste must be placed in the designated bins, and furniture must be returned to its original position. Insufficient cleaning will be charged at €80 for each commenced hour of additional cleaning.
8. FOOD AND DRINKS
Catering can be arranged through Linnakallio (for groups) or independently by the customer. The customer is responsible for the hygiene, safety and cleanliness of any food and refreshments they arrange independently. Customers may serve their own alcoholic beverages at private events, provided no payment is charged for them.
9. USE OF THE KITCHEN DURING EVENTS
The customer or their chosen catering provider is responsible for leaving the kitchen clean and tidy.
Kitchen appliances, surfaces, dishes and utensils must be clean at the end of the hire period unless final cleaning or dishwashing has been ordered separately. The customer will be charged for any costs resulting from broken or missing dishes, utensils or equipment.
10. SAFETY AND ORDER
Smoking is permitted only in designated areas. The customer must supervise the use of open fires and candles and comply with any wildfire warnings in force. Open fires may only be lit in designated places. Noise must be kept to a minimum in Linnakallio’s outdoor areas after 11 pm. Linnakallio reserves the right to stop an event if it causes disturbance or poses a safety risk.
11. ADDITIONAL INFORMATION
• Electric vehicle charging: Electric vehicle charging is not available at Linnakallio.
• Campervans and motorhomes: Linnakallio’s campervan and motorhome parking area is intended primarily for guests attending events. Overnight stays in recreational vehicles elsewhere on the Linnakallio grounds are not permitted without Linnakallio’s consent.
• Pets: Pets are welcome in all our accommodation. Please mention any pets when making your booking. A pet fee of €20 per stay applies.
• Nature and the environment: Nature is an essential part of Linnakallio. We ask all guests to treat the environment and our buildings with respect and to sort their waste appropriately.
12. FORCE MAJEURE
In the event of circumstances beyond Linnakallio’s reasonable control, such as fire, water damage or a natural event, Linnakallio has the right to cancel the booking. Any payments already made by the customer will then be refunded in full.
13. OTHER TERMS
Linnakallio reserves the right to amend these terms and conditions. All agreements are governed by Finnish law.
If you have any questions before making a booking or attending an event, please contact us – we will be happy to help.
